Discussion Board – Evolution of Quality Management


Discuss the following points regrading the total quality management concept:

Discuss personal experience in regard to quality improvement programs.

If you have no experience, you should gain some from freinds or work colleagues or – as a lqwt resort – news articles.

If news reports are used, references and in – text citations must be provided.

What has led to the more comprehensive stratgic view about total management?

Why did some quality initiatives fail?

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